Refund Policy

Effective upon commencement of the service contract agreement.

This Refund Policy applies to any Client requesting the services of Animation Explainers Ltd under the Terms and Conditions. Please read this policy in conjunction with our Terms and Conditions, Delivery Policy, and Privacy Policy, which together form the contract between Animation Explainers Ltd and the Client.

Definitions

– Client: The person, company, or entity placing an Order with Animation Explainers Ltd.

– Deliverable: The animation video prepared by Animation Explainers Ltd based on the Client’s Order. It is provided with a watermark until full payment is received.

– Order: The Client’s formal request for an animation video, including written specifications.

– Supplier: The business providing video animation services/ Animation Explainers Ltd.

1. Satisfaction & Revisions

Animation Explainers Ltd. aim to ensure the Client is satisfied with the Deliverable. If not, the Client must notify the Supplier in writing within 72 hours of receiving the Deliverable, providing clear and specific reasons for dissatisfaction. If no written notice is received within this timeframe, the Deliverable is deemed accepted. Upon receipt of a valid notice: – Animation Explainers Ltd will respond within 48 hours and propose a plan to revise the Deliverable. – Once the revision plan is agreed with the Client, the Supplier will have 5 business days to submit a revised version. – The Client will have 72 hours to accept or reject the revised Deliverable.

2. Revision Limits & Expectations

– Animation Explainers Ltd will allow one round of unlimited revisions per Deliverable. – Feedback must be actionable and specific. Vague or subjective complaints (e.g., “I just don’t like it”) will not qualify for a refund or further revisions. – Animation Explainers Ltd is not responsible for delays or dissatisfaction caused by absent, incomplete or unclear client instructions. Updated: October 2025

3. Refund Conditions

If after the revision process the Client remains unsatisfied, they may request: a) A further revision, or b) A refund request, which Animation Explainers Ltd may approve at its sole discretion. Refunds are not guaranteed. Animation Explainers Ltd reserves the right to deny a refund in the following (non-exhaustive) situations: – The Client fails to provide clear reasons for dissatisfaction. – The Deliverable substantially meets the specifications of the Order. – The Client changes the project scope or direction mid-way. – The Client misses any of the stated feedback deadlines. – The Deliverable has been approved, downloaded without watermark, or used in any way.

4. Final Settlement

Any refund issued will be considered full and final settlement of the Supplier’s liability. No further compensation, claim, or refund shall be due.

5. Notices

All notices must be submitted via email to: [email protected]

Updated: October 2025